This privacy policy explains the use of personal information collected through the WAON application and mobile app. At WAON, we highly value the privacy of our users and take the necessary measures to protect your personal information.
WAON service is provided free of charge, but free usage is limited. Users who wish to use it for a longer period need to make a payment. When you make a payment, we process your payment method, transaction details, and the amount of the transaction.
When users use services that access contacts on their devices, you may be required to grant access to this personal information. This information may include names, phone numbers, and email addresses. WAON obtains explicit consent from users to access personal information.
The personal information collected is used to enable users to utilize our services, process user requests, provide customer support, improve our services, and personalize the user experience. It may also be used for internal analysis, market research, and marketing purposes.
WAON does not share users' personal information with third parties, except as described below. We may also be required to provide information to authorized authorities under legal requirements or court orders.
If you request a refund for a purchase through the App Store or Google Play, the store may ask us for information about how you used the purchased subscription. To help the store evaluate your request, we may share limited usage data with that store — such as how long your account has existed, when you last used the app, and how much of the subscription period has elapsed. This data is shared only in response to a refund request you initiated, only with the store that processed your payment, and is never used for advertising.
When you contact us through the in-app support screen, your messages and any images you attach are answered by an AI assistant provided by our support service provider, WABot AI (wabotai.com). To answer accurately, the assistant can see your user ID and basic account status: subscription status, whether your WhatsApp account is linked, and recent tracking activity for the contacts you follow (with phone numbers masked). WABot AI may use third-party AI model providers (such as Google) to generate replies. This data is used only to answer your support request and is never used for advertising. We ask for your permission in the app before your first support message, and nothing is shared until you agree. If the assistant cannot resolve your request, the conversation may be forwarded to our support team by email.
This privacy policy may be updated as needed. We will make announcements on our website to inform you about the updated policies. Therefore, we recommend that you check this policy regularly.
If you have any questions or concerns regarding this privacy policy, please feel free to contact us.
info@waonapp.com
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